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893LM 891LM 953ESTD multi-model garage remote pack

How to Raise a Quality Claim Fast: The Batch Date Code System

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2 minutes, 38 seconds Read

A Date Code Turns an Argument Into a Record

“Some of the batch failed” is not actionable. “Eight units from the batch marked 241018-B failed within three weeks of installation” is. The difference between those two statements is the entire practical value of batch traceability, and it is why every unit we ship carries a date code.

893LM 953ESTD garage remote set with clip - Quality Claims and Batch Traceability

How the Date Code Works

ElementWhat it identifiesWhere it appears
Date codeProduction date of the batchPrinted on the product where the format allows and on the carton label
Batch referenceLine, shift and sequence within the runOn the carton label and the packing list
Component lotIncoming lot references for the runHeld against the batch in our records
Packing listQuantity by SKU for that shipmentThe link between a batch and the customer holding it
Test reportInspection result for the batchShips with the goods, not on request afterwards

Why It Changes the Outcome of a Claim

Without a date code, a claim is a dispute about whether the product is at fault, whether the customer stored it correctly, and whether a batch problem existed. With a date code, the question becomes narrow and answerable: which run, which components went into it, which other customers received from the same run.

That second question matters commercially as well as technically. If a batch has a defect rate above what a claim would reveal, the right action is to quarantine the remaining stock in the field — which we cannot do unless we know who holds it. We ask for a copy of the packing list with every order, precisely so that a batch issue can be contained.

What We Ask You to Keep

  • The carton label — it carries the SKU, the quantity and the batch reference.
  • The packing list — it is the only record of which customer holds which batch.
  • Any batch test report shipped with the goods.
  • The date code photograph taken at goods-in, if your receiving team is set up to take one.
Keep the carton label and the packing list together. They are the two documents that turn a warranty question into an answer, and they cost nothing to keep.
893MAX rolling-code garage remote, three button

Request a Quotation — Quality Claims and Batch Traceability

Send the product line and target market. We reply with a written EXW quotation, MOQ, lead time, a sample offer and the QC documentation that ships with the batch. MOQ 100 pcs per SKU.

Send Inquiry on WhatsApp

Email: Joanna@rfmando.com · MOQ 100 pcs per SKU · 1 free sample per SKU ($30 DHL, buyer pays) · Lead time 7-15 days · T/T 30/70 · EXW Xiamen

Catalogue references for the specification above: 893LM 953ESTD multi-model garage remote pack and 893MAX compatible garage door remote. Both are MOQ 100 pcs per SKU, with a 7-15 day lead time and one free sample per SKU. They are supplied on our own PCBA and housing tooling.

Terms

MOQ 100 pcs per SKU. One free sample per SKU ($30 DHL, buyer pays). Lead time 7-15 days. Payment T/T 30/70. Prices EXW Xiamen. 100% functional test on every unit; a third-party QC report at AQL 5% is available on request. CE-RED, RoHS and FCC Part 15 documentation; RCM available.

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